MSN:etopbrands@hotmail.com             Email:etopbrands@gmail.com               Work Time: 9:00 AM-24:00 PM

Placing online orders and Email orders.

When you are finished with your shopping, click the "check out" button and fill in the information as required. At the end of the check out process, you'll see a page confirming your order. Please click the "place order now" button to complete your purchase.

  • If you are a returning customer, you will be prompted to login by providing your email address and password. If you can't remember your password, click here to retrieve your hint.
  • If you are a new customer and have not shopped with us before, you will be required to register first by providing your email address and password, before completing the check out process. Click here to register.
  • Email orders,or phone orders:
    You can also phone us or email us (etopbrands@gmail.com) the item numbers,quantity,colors,sizes,our workers will reply with price according to your order and other details you want to know.
     

    Minimum purchase limits

    Etopbrands.com usually have no minimum order requires.Price will be different for different order quantity.We advise you to buy no less than 6 items(can mix) to get free shipping by EMS to these countries:UK,USA,France,Canada,Swiss,Sweden,Greece,Noway,Austarlia,New zealand,Italy.

    If you are from other countries or want other shipping ways,you pay the extra shipping fees.

    If you would like to purchase over 10 units of the same item, you can email us with the item number and your desired quantity. We will consider to making special arrangement on a case-by-case basis.

    However, if you are interested in buying a large number of items, or are interested in wholesale opportunities, please email us (etopbrands@gmail.com) for details.

     

    Order confirmation

    After successfully placing an order, you will see a page thanking you for your order, together with an Order Number. You will also get an order confirmation email with all the details on. If you do not see either of these, there maybe a problem with your order. You can check '"my account > order history" to see if the order is there and therefore has been placed.

    Sometimes an order will be successfully submitted even if you get an error message on the last step. Please check the list of recent orders in "my account" before attempting to place the order again.

    We will send you the order confirmation email in 24 hours, if you do not receive our confirmation email,your email service provider or email software may have blocked our emails.

    Are the goods authentic?

    Most of our goods are from OEM companies or mirror image quality replicas, they are all made according to authentic ones with quality guaranteed.Some of our goods are common quality which you can see from the prices.

    We can not make sure all items are the same as originals but we are sure all items you get are the best quality you can get in the market.We have an excellent reputation on the Internet for selling on line since 1997. Buyers are all very satisfied with goods from us.

    Are your items on the website in stock?

    Yes,almost all items on the website are in stock and are ready for ship.

    Some special styles we do not keep stock but we can produce for you after you order,the production usually take about 4 days.

    Do you do retail or wholesale?Can I do sample order?What is your drop shipping policy?

    We do retail as well as bulk purchase. For wholesale,please contact us with the styles you want and order quantity,we will reply with prices according to your order.

    Sample order and drop shipping order are also accepted.

     

    How to become your VIP member to enjoy 5% 5% VIP purchase discount off the member price.

    Yes,spend US$1,000 at one time or US$5,000 in six months to be eligible to apply.

    (All old clients who bought above US$500 at one time before 5/1,2010 from our old version website www.etopbrands.com can apply for VIP,please [rovide the email address you used to place order,the name of the person you placed order with,date,order amount when you apply).

     

    Exchange & Return Policy

    All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products for exchange or contact us for future compensation.

    We're sorry, but we DO NOT ACCEPT returns of certain products, including:

  • Any product that is returned more than7 days after receipt.
  • Any product that has been wached or used.
  • Any product that is not in its original condition, is damaged, or is missing parts.
  • Any discount, clearance or sales product that etopbrands.com in discount area. 
  • Any free gift product and samples.
  • In the event of dispute, etopbrands.com's decision shall be final and conclusive.
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