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Why I can not open the page?What can I do if I failed to register on your page?
Please simply register to get your own login name and password because you may use our cart and place order online.
If you failed to register on our page,please email us or msn us,our workers will work out an account for you in a minute.
Are the goods authentic?
Our goods are from OEM companies or mirror image quality replicas, they are all made according to authentic ones with quality guaranteed.We have an excellent reputation on the Internet for selling on line since 1997. Buyers are all very satisfied with goods from us.
Are your items on the website in stock?If we want other brands or styles?
Frist,please check our website,almost all items on the websites are in stock.
If you need other brands or styles not showing on the website,please contact our workers,we will do our best to check and search for you.
How do I place orders?
You can place your order online, or via email and phone.
For ordering, please indicate what items you want with sizes, colors and quantities.
Online ordering:
You can add the goods you want to the cart,our workers will send you email with prices for the items in your cart in 24hours.
Email order,or phone order:
You can also email us the item numbers,quantity,colors,sizes,our workers will reply with price according to your order and other details you want to know.
Most clients choose to download an  Order Form.doc , fill it and email us. Payment details see Payment or contact us.
Why do not you list price on the website?
It is hard for us to put up price to the website because our price include shipping cost which is changeable for different countries.
You can write us for pricelist or just register and add goods to cart,our workers will send you price to the items you chose.
If you want price without shipping,please email us.
What is your minimum order quantity?Can I have a pricelist?Do your price on the pricelist include shipping?
Usually we have no minimum order requires.Price will be different for different order quantity.
We advise you to buy no less than 6 items(can mix) to get free shipping or your need to pay extra shipping fees.
You can email us for a pricelist or send us the order list you want,we will reply with detail prices.
All price on our list include shipping by EMS to these countries:UK,USA,France,Canada,Swiss,
Sweden,Greece,Noway,Austarlia,New zealand,Italy.
If you are from other countries or want other shipping ways,you pay the extra shipping fees.
Do you do retail or wholesale?Can I do sample order?What is your drop shipping policy?
We do retail as well as bulk purchase.
Sample order and drop shipping order are also accepted.
What payment terms do you accept?
Bank transfer(T/T),Money Gram,Western Union,Paypal.
Contact us for payment details.
What should I do after I made the payment?
Please send payment information to us together with your shipping address,phone numbers.
For bulk order,you'd better provide us more shipping addresses.
We will arrage the goods as soon as we confirm the payment on phone.
What shipping methods do you accept?How long can I receive my order?
EMS shipping is free.
You can also choose other air express: UPS,DHL,TNT,FEDX,CSS,China Express.
Goods are shipped in one or two days after the order and will take about 4 - 7 days to get to you.
Do you guarantee customs clearance?What about return policy?
99% of our clients can get their products successfully.If the unlikely event happen and the order were seized,we would resend the order for free once we have received the proof of seizure from issued customs documents.
Our workers will check carefully before shipping so usually nodefective goods will be in your order,if by any chance,our workers missed one or two defective pieces,we promise that we would change for you or offer you some discount next order.
Do I have to pay any tax fees or import duty fees on shipping?
Usually our goods will get to you by door to door air express and you do not need to pay any other fees.However different countries have different policy,you'd better check with your individual government body.
How can I know my order status?
Once your goods are shipped out,you can check the tracking numbers on line.
Here are the links to different shipping ways:
What should I do if I want to arrage shipping myself?
It would be better if you can send us the order list,we will quote you price without shipping fees.
Can you be our buyer agent in China?
Yes.If you want goods from China,please contact us.You pay us commission.
How do I contact any other further questions?
Just write us if you have any questions or suggestion,our staff are all willing to hear from you.
Guangzhou etopbrands company LTD
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